Why IntelH2O
The problem in a utility’s own terms — data trapped in the control room, alarms that chatter or miss, reports assembled by hand, maintenance disconnected from operations — and what changes when one system runs on the plant’s own signals.
01
The problem, as you live it
You already own the data. It sits in the SCADA and the historian inside each plant, behind the firewall, in a vendor’s format, visible only on the control-room screen. Operators watch it; engineers export it into spreadsheets; regulators receive monthly PDFs typed up by hand; the maintenance system, if there is one, knows nothing about it. When something goes wrong at three in the morning, a single threshold alarm fires and the person on call has to work out from scratch what it means.
Data trapped per site, per vendor
Every plant has its own screen and its own export. Nobody sees the utility as a whole, and the person who could answer a question is the one who has to be phoned.
Alarms that chatter, or miss the slow drift
A fixed high/low limit either nags every cycle or stays silent while a filter degrades for a week. The alarm log becomes something to acknowledge rather than something to act on.
Alarms that reach nobody, or everybody
The on-call schedule is a phone tree. Either one person carries every alarm or an upset becomes a hundred messages.
Reports assembled by hand
Month end means copying numbers into a template, hoping the corrections were carried through, and signing.
Maintenance disconnected from operations
Work orders live in another system, or in a notebook. Nobody can see which asset caused which alarm, or which instrument was out for calibration when the number was taken.
Sharing means emailing files
A regulator or a consulting engineer asks for data and someone spends an afternoon making an export.
02
What changes
IntelH2O is one operations system for the whole utility, fed by the signals you already have. It is operated by IntelH2O as a service, so a utility that cannot build such a system itself does not have to.
- Every site, one place. The plant’s signals arrive from each site through a small gateway and are seen together, by every role, in the plant’s own vocabulary.
- Alarms that know what normal looks like — for this plant, this hour of this week — and reach the right person, on the channel they use, escalating if nobody answers, with a rate limit so an upset stays an upset.
- An explanation, not just a beep. When an alarm is raised, the person who has the screen open gets a grounded explanation that cites the data, your own procedures and what was done last time.
- Reports from the record. The monthly report is generated from the same measurements the plant ran on, checked against the permit, every exceedance carrying its evidence, every correction leaving a trail, every version kept as it was filed.
- Maintenance connected to operations. Work is raised from what the plant is doing and linked to the asset; instrument checks are recorded as evidence, and a check that fails says which readings — and which filed reports — it touches.
- Sharing on your terms. A regulator or a consultant gets a scoped, revocable feed of exactly the measurements you choose, for as long as you choose.
- Your data stays yours, kept apart from every other utility’s, with the whole platform audited and red-teamed internally and every fix re-tested.
03
Who it is for
Small and mid-sized water and wastewater utilities — municipal, districts, co-ops — and the engineering firms that advise them. Procurement-driven buyers who want evidence, not hype.
The same system serves a single plant or wellfield and a regional utility with many sites; plans are sized to the utility. The people it is built for are the ones on this site’s Solutions pages: the operator on shift, the compliance officer at month end, the technician with a calibration due, and the IT lead reviewing the procurement.
See it on your own terms.
A demonstration is given in person, on your questions — operations, compliance and IT in the same hour.
Request a demo: intelh2o.com/contact